Shipping Rates and Policies
COVID-19 Note: The rate charged for the shipping of your order is based on your location. Because of the restrictions placed on the physical sales of the ESE Shop due to COVID-19 regulations, orders can only be shipped.
Shipping within NL:
- Standard Shipping € 5.95 EUR
Shipping within EU:
- EU Shipping € 15.00 EUR
- International Shipping € 30.00 EUR
Our aim is to send the orders within 7 working days.
If you're not 100% satisfied with your ESE Shop purchase, please feel free to return the item for any reason within 14 working days of the date the merchandise was received.
- The Return Policy is neither a trial period nor an extension of any warranty and damage claim period.
- Opening a box to verify contents, size, fit, or color does not disallow a return. Products showing signs of use or missing inner packaging are not considered new, and are thus non-returnable.
- The condition and packaging of a returned product must be as it was when received, complete with all original box(es), original packaging, and manuals/instructions.
- Please be careful when opening and trying your item(s) so that you can get a refund should the item not be what you imagined.
- All return shipping charges and materials are your responsibility.
- The original shipping charges or express shipping charges are non-refundable.
- If you refuse the delivery of a package, you'll be charged for return shipping, (and in case of free shipping also for the original shipping costs).
- All sale items, and final sale items will not be accepted for return. No exceptions!
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes:
- Shipping Address
- Email Address
- Phone Number
- Credit Card Information
We take your privacy seriously and will take all measures to protect your personal information.
If you have any questions regarding the Terms & Conditions stated here, please contact us on firstname.lastname@example.org, we are happy to talk you through those questions.